Bet mart com FAQ —
All Your Answers, Right Here

No. bet mart comEach person is allowed only one account. Attempting to open multiple accounts using the same name, phone number, email, or payment method may result in all accounts being suspended and balances forfeited.

KYC (Know Your Customer) is a legally required security process that bet mart com Used to verify the identity of all members. KYC must be completed before your first withdrawal request. Upload the front and back of your National ID card or passport from your profile settings. Verification is typically completed within 24 hours.

bet mart comYou can update your email or mobile number from Profile Settings after logging in. For security purposes, identity verification will be required. Changes may take up to 24 hours to take effect. If you need help, reach out to our team via live chat.

bet mart comBangladesh's most popular mobile banking methods are accepted — bKash, Nagad, and Rocket. Bank transfers are also available. All payments are secured with SSL encryption and credited to your account instantly.

bet mart comThe minimum deposit is BDT 300. The maximum deposit limit varies depending on your payment method and account type. VIP members enjoy higher deposit limits. Log in to your account to check your current limits.

Usually bet mart comDeposits are credited instantly. If it takes more than 15 minutes, contact us via live chat and provide your transaction ID or a screenshot. Our support team will resolve the issue promptly. Even if your payment app shows "Completed," there may be a brief server-side delay.

bet mart com No deposit fees are charged on our end. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction fees in accordance with their policies. Check your payment app's fee schedule before making a deposit.

bet mart comMost withdrawals are completed within 15 minutes. However, KYC verification must be completed before your first withdrawal, which can take up to 24 hours. During peak hours or system updates, there may be a slight delay, but withdrawals are generally processed within 1 hour.

bet mart comThe minimum withdrawal amount is BDT 500. The daily withdrawal limit for standard accounts is BDT 50,000; VIP members have a significantly higher limit. Weekly limits also apply — log in to your profile for full details.

"Pending" means your request has been received and is currently being processed. bet mart comOur finance team reviews every withdrawal request as a security measure. If your withdrawal has been pending for more than 2 hours, contact us via live chat with your withdrawal ID. Incomplete KYC verification may also cause withdrawals to show as pending.

Bonus funds cannot be withdrawn directly. bet mart comEvery bonus comes with specific wagering requirements — meaning you must wager the bonus amount a set number of times before it becomes withdrawable. The requirements for each bonus are listed on the Promotions page or in the Terms & Conditions Full details are provided.

bet mart comMake your first deposit after registering and you will automatically receive a 100% welcome bonus — up to BDT 5,000. No promo code is required. The bonus may take a few minutes to activate. Once you meet the wagering requirements, you can withdraw your bonus funds.

A wagering requirement means the number of times you must bet your bonus amount before you can withdraw it. For example, a BDT 1,000 bonus with a 10x wagering requirement means you need to place a total of BDT 10,000 in bets. bet mart comEach bonus has its own wagering requirements — visit the Promotions page for full details.

The welcome bonus is available once per account. However, bet mart comWeekly cashback, reload bonuses, and special event promotions are available regularly. VIP members receive even more generous offers. Check the Promotions page to see all current deals.

bet mart comShare your referral link with a friend through the referral program. When your friend registers using that link and makes their first deposit, you will receive a bonus. Each successful referral earns a fixed bonus amount — see the Referral section in your profile for details. There is no limit on the number of referrals.

bet mart comBetting is available on more than 50 sports, including cricket, football, kabaddi, tennis, basketball, hockey, badminton, and more. Virtual Sports, eSports, and Live Casino games are also available.

If a match is officially cancelled or ends before the scheduled time, bet mart com the stake will be refunded to your wallet. However, if the match has completed a set number of overs or rounds, the bet will be settled based on that result. Specific rules for each sport are available in the Terms & Conditions.

Odds are numbers that determine the probability of winning and the potential payout. bet mart comDecimal odds are used for all betting. For example, a BDT 100 bet at odds of 2.50 returns BDT 250 if you win (100 x 2.50). Higher odds mean a lower probability of winning, but a bigger payout. In live betting, odds update in real time.

Absolutely. bet mart com Built with a mobile-first design, the site works smoothly on any smartphone browser. For an even better experience, download the dedicated Android or iOS app — enjoy faster loading, push notifications, and biometric login.

Yes. bet mart com All your personal data is protected with 256-bit SSL encryption. No information is shared with third parties. For more details, please see our Privacy Policy Read it. We follow international standards for data protection.

Immediately bet mart comContact us via live chat and request a temporary account lock. Change your password and enable Two-Factor Authentication. If any unauthorized transactions occurred, take screenshots and save the details — they will be useful for the investigation.

No, never. bet mart comNo staff or representative will ever ask for your password, OTP, or card number by phone, message, or email. If you receive such a request, it is a scam — disconnect immediately and contact us directly.